Return Policy

Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is canceled before shipment, you will receive a full refund. Unfortunately, once the product has been shipped, we are unable to cancel the order.

Refund and Exchange Policy

Return Information

• Reasons for Return:
  We accept returns for any reason within 14 days of receiving your order.

• Return Process:

  • Items must be unused, unworn, unwashed, and in their original condition with all tags still attached.

  • Please follow the return instructions provided in the email to send the item to the designated address.

  • Refunds will be processed after we receive and inspect the returned item.

• Cost Information:

  • Return Shipping: A $10 return shipping fee will be deducted from your refund unless the return is due to our error (e.g., wrong item or defective product).

  • Refund Processing: Refunds will be issued to your original payment method and may take 5–10 business days to appear.

Exchange Information

• Reasons for Exchange:
  We accept exchanges for any reason within 14 days of receiving your order.

• Exchange Process:

  • Items must be unused, unworn, unwashed, and returned in their original packaging.

  • Please follow the instructions provided via email to return the item to the specified address.

  • After receiving and confirming the item’s condition, we will ship a replacement item of equal value.

• Cost Information:

  • Exchange Shipping: A $10 shipping fee applies unless the exchange is due to our mistake (e.g., wrong or defective item).

Important Notes:

• All refunds will be processed minus a $10 shipping fee unless the return is due to our error.

• Only one exchange per item is allowed. You may choose either one exchange or a full refund.

• Please carefully review our return guidelines before sending any items back to ensure your request qualifies.

• If you receive a damaged or defective item, please contact us within 14 days for return or exchange assistance.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund officially posts.

3. Contact your bank; there may be a processing time before the refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Company Information:
AXIS ARCHITECTURE + DESIGN, INC.
1000 Brannan St Ste 404,
San Francisco, California 94103-4796
Phone: +1 415 371-1400