Return Policy
Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is canceled before shipment, you will receive a full refund. Unfortunately, once the product has been shipped, we are unable to cancel the order.
Refund and Exchange Policy
Return Information
Reasons for Return:
We accept returns for any reason within 14 days of receiving your order.
Return Process:
Items must be unused, unworn, unwashed, and in their original condition with all tags still attached.
Please follow the return instructions provided in the email to send the item to the designated address.
Refunds will be processed after we receive and inspect the returned item.
Cost Information:
Return Shipping: A $10 return shipping fee will be deducted from your refund unless the return is due to our error (e.g., wrong item or defective product).
Refund Processing: Refunds will be issued to your original payment method and may take 5–10 business days to appear.
Exchange Information
Reasons for Exchange:
We accept exchanges for any reason within 14 days of receiving your order.
Exchange Process:
Items must be unused, unworn, unwashed, and returned in their original packaging.
Please follow the instructions provided via email to return the item to the specified address.
After receiving and confirming the item’s condition, we will ship a replacement item of equal value.
Cost Information:
Exchange Shipping: A $10 shipping fee applies unless the exchange is due to our mistake (e.g., wrong or defective item).
Important Notes:
All refunds will be processed minus a $10 shipping fee unless the return is due to our error.
Only one exchange per item is allowed. You may choose either one exchange or a full refund.
Please carefully review our return guidelines before sending any items back to ensure your request qualifies.
If you receive a damaged or defective item, please contact us within 14 days for return or exchange assistance.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again.
Contact your credit card company; it may take some time before your refund officially posts.
Contact your bank; there may be a processing time before the refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
Company Information:
AXIS ARCHITECTURE + DESIGN, INC.
1000 Brannan St Ste 404,
San Francisco, California 94103-4796
Phone: +1 415 371-1400
